Refund Policy

What this covers

This policy applies to the paid products sold by 주식회사 알레아캡타: Coin packs (paid Coins) and memberships (Plus and Premium, monthly or annual). All products are digital content credited to your account immediately after payment and are not shipped.

7-day withdrawal

For Coin packs and memberships, you may withdraw your purchase and receive a full refund within 7 days of the payment date, but only if you have not used the purchased product at all (Act on the Consumer Protection in Electronic Commerce, Article 17).

When withdrawal is limited

Once you start using digital content, withdrawal is restricted (same Act, Article 17(2)(5)). The Company informs you of this in advance on the payment screen and in this policy.

Coins: if you use any of the Coins received from that payment (including pack bonuses), even a small amount, that pack cannot be refunded. We do not give partial refunds for remaining Coins.

Memberships: if you use any membership benefit after payment (spending the Coins granted each month, using discounted prices and so on), even a small amount, the membership cannot be refunded.

Bonus Coins

Free Coins received from sign-up, events, rewards, contest prizes, monthly membership grants or pack bonuses were not purchased and are not refundable. When you spend Coins, free Coins are used first. If a payment is cancelled or refunded, the free Coins received with that payment (such as pack bonuses) are taken back.

Cancelling a membership

If you have not used any membership benefit within 7 days of payment, you receive a full refund.

After you have used benefits, the membership cannot be refunded. If you cancel, your benefits continue until the end of the period already paid, the membership ends from the next period, and you are not charged again.

A membership with recurring payment (automatic renewal) can be cancelled at any time in Settings, and once cancelled you are not charged from the next renewal date. The 7-day Premium trial is free; when it ends you automatically return to the free tier and are not charged.

Service failures

If a product is not provided, or is provided differently from what was labeled or advertised, because of the Company's fault, you may withdraw within 3 months of receiving it (or within 30 days of the day you learned or could have learned of the fact). If a feature you paid for fails (for example, an image is not made), the Coins for it are returned automatically.

How to request a refund

Request a refund by email at the address below or through the Help page, stating your account email, the date and time of payment and the product name. Within 3 business days of confirming the request, the Company refunds the amount to the original payment method or cancels the payment. Depending on the card issuer or payment processor, it may take a few more days for the refund to appear.

Only adult members can make payments. Matters not covered by this policy follow the Terms of Service, applicable laws and the Content User Protection Guidelines.

Contact

상호

주식회사 알레아캡타

이메일

contact@aleacapta.com

대표 전화

02-2135-9124

주소

서울특별시 구로구 디지털로 242, 1동 12층 1203호(구로동, 한화비즈메트로1차)